Refund policy

At scvnkd-bi.myshopify.com (operated by FT INITIALS), we are passionately committed to helping you discover your unique beauty expression through our curated cosmetics collection—including high-pigment eyeshadow palettes, plush beauty sponges/blending eggs, and nourishing facial cleansing oils. Because our catalog consists exclusively of topical cosmetic formulations, beauty tools, and skincare solutions, strict hygiene regulations and safety protocols guide our return procedures.

1.1 Standard 30-Day Return Window

We want you to feel complete confidence when trying our beauty innovations. We offer a 30-day return window, giving you 30 full calendar days from the date of confirmed carrier delivery to evaluate your purchase and request an eligible return.

1.2 Health, Safety & Product Eligibility Guidelines

To comply with public health standards and protect all members of our beauty community, items submitted for return must strictly meet the following conditions:

  • Cleansing Oils & Liquid Removers: Must remain 100% unopened, completely sealed in their original factory protective film, with cap security bands intact. Because of contamination risks, any opened, tested, or unsealed liquid skincare product is strictly non-returnable.

  • Eyeshadow Palettes & Powder Cosmetics: Must be completely untouched, unswatched, and housed in their original unit carton with protective plastic inserts or mirror films intact.

  • Beauty Sponges & Makeup Blenders: Must remain unused, unwashed, and sealed inside their original sterile packaging. Sponges that have been hydrated, handled, or exposed outside their sealed packaging cannot be accepted.

1.3 Ineligible & Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  • Cosmetics or skincare items with broken safety seals or signs of swatching/testing.

  • Clearance items, promotional vault sets, or mystery beauty boxes explicitly marked as Final Sale.

  • Products damaged through improper storage (e.g., exposure to heat/sunlight) or physical misuse.

1.4 Return Request Instructions

  1. Contact our Customer Service Director, Frederic Staes, at [email protected] within 30 calendar days of receiving your parcel. State your order number, list the specific item(s), and provide clear photos demonstrating that the products remain unopened and sealed.

  2. Upon verification, our team will issue an official Return Merchandise Authorization (RMA) ticket along with specific packaging instructions.

  3. Dispatch your authorized parcel to our designated return address:

    Return Address: Pater Verschuerenstraat 21 (Attn: FT INITIALS Returns Dept)

  4. Note: Packages returned without an RMA approval ticket will be rejected at our warehouse and returned to the sender.

1.5 Return Shipping Costs

Unless the return is due to an operational error on our part (such as a damaged, defective, or incorrect shipment), customers are responsible for covering all return postage fees. Return shipping charges are non-refundable. We strongly recommend choosing a trackable shipping service or purchasing postal insurance, as FT INITIALS cannot be held accountable for lost return packages.

1.6 Damaged, Shattered, or Defective Goods

Eyeshadow pans and glass cleansing oil bottles are delicate. If your order arrives shattered, leaking, or damaged during transit, please contact us within 48 hours of delivery at [email protected]. Attach photos of the outer shipping container, damaged cosmetics, and shipping label. We will immediately arrange a complimentary replacement or execute a full refund for the affected item.

1.7 Refund Processing Schedule

Once your returned package arrives at Pater Verschuerenstraat 21, our quality assessment team will inspect the products within 3 to 5 business days. Once verified, your refund will be processed back to your original payment method within 5 to 7 business days. Processing speeds may vary depending on your card issuer or banking institution.