Contact information

Our dedicated customer support team is available to help you with product shade recommendations, application tips, order tracking, and post-purchase support. Please reach out to us using the details below:

  • Store Website: scvnkd-bi.myshopify.com

  • Legal Operating Entity: FT INITIALS

  • Entity Registration ID: #32470298667

  • Primary Contact Representative: Frederic Staes (Customer Care Manager)

  • Official Support Email: [email protected]

  • Corporate Headquarters: Pater Verschuerenstraat 21

  • Returns Warehouse Address: Pater Verschuerenstraat 21 (Attn: Returns Dept - FT INITIALS)

  • Customer Support Schedule: Monday – Friday, 9:00 AM – 6:00 PM (EST). Inquiries received during non-business hours will be answered within 24 business hours.